Siebel CRM Interview Questions

Siebel Systems Inc. primarily designs, develops, markets, and supports Customer Relationship Management (CRM) apps. Notably, it is known for its Siebel CRM. The company was launched in 1993 and was renowned for its Salesforce automation products. Later, it became a dominant CRM vendor. In 2005, it was purchased by Oracle Corporation.

When it comes to grabbing a job at Siebel CRM, you must prepare yourself in such a way that you don’t get rejected at any cost. To help you with that, MindMajix presents this list of 40 Siebel CRM interview questions you can refer to during your preparation. So, navigate through the questions mentioned below and rock the interview.

• Freshers
• Experienced
• Advanced
• FAQs
• Tips
• Conclusion

Top 10 Frequently Asked Siebel CRM Interview Questions

1. What do you know about Siebel?
2. What do you know about CRM?
3. Define resonate.
4. Difference between horizontal Siebel and vertical Siebel.
5. Define the table types used in Siebel
6. What do you mean by EAI and EIM?
7. What are the layers available in Siebel?
8. What is the latest version of Siebel CRM?
9. What does Siebel CRM do?
10. Difference between Siebel CRM and Salesforce CRM?

Siebel CRM Interview Questions for Freshers

1. What do you know about Siebel?

SIEBEL is a leading Customer Relationship Management (CRM) software provider. Its CRM comes with server frameworks that provide various solutions, such as integration, mobile service applications, development, diagnostic, and deployment. This framework assures the delivery of comprehensive premises along with on-demand solutions.

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2. Can you list some advantages of Siebel CRM?

Some of the benefits of using Siebel CRM are as mentioned below:

• It provides sped sales cycle and enhances selling performance across companies
• This CRM increases customer loyalty and helps improve the effectiveness of customer marketing
• Siebel CRM provides real customer experience while improving efficiency and driving profitability
• It assists in the growth of revenues by creating profound business insights into customer preferences

3. Define the Siebel file system.

Siebel file system is a shared directory that keeps compressed files that Siebel applications use. Some examples include product literature, sales tools, and presentations. The file system manager component on the Siebel server regulates the read and write access.

4. State the difference between MultiValue fields and single-value fields.

A MultiValue field contains a child value from a child BC for the parent record formed through a Multi-Value Link (MVL). A single value field is either from the joined table or the base table. 

Talking about the difference between them, while a MultiValue field is a field in parent BC that offers reference to a field in child BC, a single value field is a field in BC that offers reference to a column in a table. 

5. What do you know about CRM?

Customer Relationship Management (CRM) is a practice and a strategy that companies use. Basically, its purpose is to handle and evaluate customer interactions as well as data throughout the lifecycle of a customer. 

6. How do you maintain load balancing in Siebel?

The gateway server that uses third-party software helps maintain load balancing in Siebel. 

7. Define resonate.

Resonate is a third-party software development tool generally used to distribute client requests to the latest Siebel.

8. Explain the difference between 1:1 and 1:m extension tables.

A 1:1 extension table is much like an extension used for the base table. If you don’t have the needed table space in the base table to create new extension columns, you will use this extension through an implicit join. 

On the other hand, the 1:m extension table is used for the relationships of parent-child with the base table. Here, the 1:m extension is related to only the base table. For instance, for a contact (A_CONTACT), there could be several specialties in the extension table (A_CONTACT_XM) with the parent-child relation. 

9.Differentiate between Siebel 6.x and Siebel 7.x architecture.

Out of all the things, one of the significant differences between Siebel 6.x and Siebel 7.x is that in the former, a physical interface cannot be achieved. It means you cannot work with web templates and CSS sheets. However, it is possible in Siebel 7.x architecture. Not just that, it also supports physical user interface, third-party RDMS, logical user interface, data layer and business layer. 

10.What are the dissimilarities between Siebel 7.x data model and Siebel 6.x data model?

Siebel 6.x comes with a dedicated application. In Siebel 7.x, you can easily access Siebel applications through the web.

11. What do you know about localization?

 It is used to modify and edit object definitions in the local repository. 

12. What do you mean by a complex join? 

The complex joins are the ones that hold conditional mapping, such as NOT, AND, =, <,>. You can also use “=” to showcase primary key values and foreign key values. Both these key values always begin from (1-N). The complex join makes use of both (1-0, 1) and (0, 1-N) relationships. 

13. How is a dynamic picklist used to update join fields?

In join fields, you cannot modify anything by default. Moreover, you cannot update anything in these fields either. To conquer this issue, a Dynamic picklist has been created. It is used to edit, update and modify new data records in the join fields. 

Siebel CRM Interview Questions for Experienced

14. What are the optimization techniques in EIM?

Here are the optimization techniques in EIM:

• Only limited columns and tables can be used in EIM, like one base table, only base column, ignoring this base table, etc.
• Once you have completed a process, you must delete the batches from EIM as this impacts the performance
• EIM jobs or processes should run in parallel using Siebel manager
• EIM is used to trace synonymous data entries, flag settings, and primary key parameters

15. How will you validate EScripts and configuration?

There are three different ways to validate EScripts and configurations, such as:

• Visit the Tools section and choose Object Definitions. Then, right-click and choose the Validate option
• This process of validation is used to evaluate the value accuracy of a certain object before storing the same.
• In the process of Escripting, after writing the syntax, you can validate it at any time through the Check Syntax option.

16.Differentiate between s_copy_x and s_opty_xm tables.

S_opty is the base table that is used to store parent data. S_opty_x is one extension table that is basically used in Siebel CRM to define the 1:1 relation. And then, S_opty_xm is referred to the extension table that is used in Siebel CRM to define the 1:m relation. 

17. How will you call an external webpage from the Siebel app?

This can be done through scripting. For instance:

Visit the preinvoked method and click on the button 

Window.Open (URL name)

Then, open the webpage through the given URL by using the URL NAME variables. 

18. How will you create a static pick list?

To create a static pick list, follow these steps:

• Add a BC field that will get populated
• Now, map this field to the field of the pick list BC
• Specify the list column or control that will be used to invoke the pick list

Keep in mind that this pick list will stay empty until you add values in the S_LST_OF_VAL table. 

19. How will you define Siebel admin mode view? 

The admin mode view in Siebel is used to set the value as TRUE in the object definition. Sometimes, it overrides the property of the business component The admin mode view lets you execute a variety of tasks, such as updating, deleting, inserting, and more. 

20. Differentiate between horizontal Siebel and vertical Siebel

The difference between horizontal and vertical Siebel is mentioned in the table below:

Horizontal Siebel	Vertical Siebel
It is a general app that is available for almost every industry.	This app is specific to a certain industry, such as eBanking, eInsurance, etc.
They are transported.	They are the eService call center.

21. What is indicated by the business module components?

Generally, this component is used to define visibility in BC. For instance:

• “All”
• “Personal”
• “Organization”
• “Manager”

22. Define the table types used in Siebel

In Siebel, there are five different types of tables as follow:

• Base tables
• Intersection tables
• Interface tables
• EIM tables
• Extension tables

23. Tell us some examples of standard components included in the Siebel CRM

Some of the standard components that come in the Siebel CRM are:

• Service requests
• Quotes
• Products
• Orders
• Contacts
• Opportunities
• Activities
• Accounts

24. Do object managers serve every user request?

No, an object manager does not have to sere all the user requests. If it does not have an object type, an object manager does not have to handle that request. It only manages a certain type of object. For example, considering that account information is not regulated by contact object managers, a request does not need the help of a contact object manager to check the account information. 

25. What is an accurate method to address issues arising when transferring data from an old to a new version?

When an issue concerning data migration comes up, there are several methods that can be used to troubleshoot the same. One such method is to go through the logs to comprehend if errors have been noted. The process of data migration can be tested on the data’s minute subset as well to evaluate if the issue can be discovered that way. You can also seek assistance from Siebel support to get the issue resolved. 

26. How is the duplication of records avoided in Siebel when importing data?

While importing data, Siebel provides several options to prevent the duplication of records. One approach is to use the Siebel Data Validation Tool to evaluate whether records were duplicated before the data import. Apart from this, an inbuilt duplicate checker can be employed to look for duplicate records and stop the same. 

Advanced Siebel CRM Interview Questions

27. What do you mean by EAI and EIM?

EAI is generally used to integrate almost every application, irrespective of the type. On the other hand, EIM is used to import or delete a massive amount of data. 

28. How can you access a Siebel application?

A Siebel application can be accessed either through a mobile device or a web browser. 

29. Give examples of tasks and executables.

An executable is a program that the Siebel CRM can execute. A task is an automated process that is triggered to respond to an event, such as the creation of a new record. 

30. What is the best way to add custom logic to the process of workflow?

The best way to add custom logic is by the Siebel Business Process Designer. This tool allows you to add a custom step to the workflow that might have a custom logic to it. 

31. How should you handle the special characters when importing data into Siebel?

It is recommended to use UTF-8 character encoding when importing data into Siebel. By doing so, every special character will be managed accurately. 

32. How does Siebel manage concurrency?

Concurrency is managed through the Optimistic Locking process. It ensures that no modifications get overwritten by the ones created by another user. Also, through this, only one user can edit a record at a time. 

33. How do you use the Siebel data transformation section?

When data is imported from or exported to Siebel CRM, the data transformation section is used to describe the transformation of data. It generally specifies mapping fields, data format, and data values transformation. 

34. Differentiate between bounded picklists and unbounded picklists.

In a bounded picklist, we cannot enter free text while it can be entered in an unbounded picklist. 

35. What are the five primary building blocks of Siebel architecture?

The five primary building blocks of Siebel architecture are:

• File server
• Siebel database server
• Enterprise server
• Siebel server
• Gateway server

36. What are the layers available in Siebel?

The different layers in Siebel are:

• Data storage layer
• Data presentation layer
• Business layer

37. How many Siebel data model extensions are available?

There are two types of Siebel data model extensions: custom extensions and standard extensions. 

38. What are the types of columns in Siebel?

• In Siebel, you will find:
• Data (public)
• System
• Data (private)
• Extension
• Denormalised

39. How do you get to know that a specific table can be extended?

If the property of the table is public, it can be easily extended. However, if the property is private, it cannot be extended.

40. When do you use BC level user properties?

We use BC level user properties when we wish to either set or reset the properties during a run time. 

Siebel CRM Frequently Asked Questions

41. How do I prepare for a CRM interview?

To prepare for a CRM interview, make sure you are well-versed with the basics of CRM first. And then, you should also be aware of the technical benefits that a company can gain by incorporating CRM. Find out some of the popular CRM software and learn about them. You should also know the different types of CRMs and their advantages and disadvantages. 

42. What is the latest version of Siebel CRM?

The latest version of Siebel CRM is 8.1.1.11 or 8.2 version. 

43.What is Siebel CRM full form?

The full form of Siebel CRM is Siebel Customer Relationship Management (CRM). 

44.What does Siebel CRM do?

The Siebel CRM lets you handle, synchronize and coordinate customer service, marketing, and sales across every contact point, such as partner channels, field service, call center, and web. 

45.Is Oracle Siebel a CRM software?

Yes, Oracle Siebel is a CRM software that offers unmatching integration and customization capabilities. It can be deployed either in the cloud or on-premises. 

46. What is the difference between Siebel CRM and Salesforce CRM?

Siebel CRM is a framework application that helps develop useful customer interactions. On the other hand, Salesforce CRM helps marketing and sales professionals overcome business hurdles. 

Related Article: Salesforce Vs Siebel CRM

Tips to Clear a Siebel CRM Interview

Here are some tips to further help you prepare for the Siebel CRM interview:

• Prepare specific examples: Basically, employers try to find evidence that supports your successful use of CRM when it comes to handling different processes in customer service. So, it is essential to prepare measurable results that showcase your competency.
• Know the company’s CRM practices: Research the CRM resources that the company is currently using and the goals you can contribute to. This way, you will have a better idea of how your knowledge and skills will be useful to the employer. This will also showcase your desire and motivation to add more to the success of your team.
• Plan your responses: Confidence is the key to a successful interview. If this is the first time you are appearing for an interview, practice beforehand. You can plan and practice your responses in front of a mirror or with a family member or a friend. Let them ask Siebel CRM interview questions from the list mentioned above so that you can improve yourself.
• Highlight transferable and technical skills: Display your capabilities to contribute to and collaborate with the team along with your proficiency in the CRM application. This way, the employer will see how skillful you will be to the company.
• Talk about certifications: If you hold any certification in CRM, make sure you don’t forget to mention the same in front of the employer. This will easily distinguish you from competitors and will prove that you will be an asset to the company.

Conclusion

Preparing for an interview becomes an easy breeze once you have enough resources to navigate through. Having said that, this list of 40 Siebel CRM interview questions and answers by MindMajix will help you understand what exactly to expect in the interview. Moreover, it will also help infuse confidence in you so that you can crack the interview effortlessly. 

Furthermore, if you are trying to further improve your Siebel knowledge and skills, you can take any Siebel Training Course from MindMajix like Siebel CRM Training. Through these courses, you will get to leverage the growing demand of CRM and gain more useful skills for a better career.